Frequently asked – answered with care
How long does it take to ship my order?
How long does it take to ship my order?
We typically ship your order within 1–3 business days from our farm in Lower Saxony. Shipping is climate-friendly with DHL GoGreen. Delivery within Germany is usually 2–4 business days.
Can I have my order gift wrapped?
Can I have my order gift wrapped?
Yes, of course. Upon request, we'll lovingly package your selection with natural materials, avoiding plastic—ready for gifting. You can easily select the gift option on the product page.
What should I do if my package is not there despite a delivery confirmation?
What should I do if my package is not there despite a delivery confirmation?
If your package has been delivered according to the tracking information but you haven't received it, please ask your neighbor first and check the drop-off location if necessary. If it isn't there, please contact the parcel service with the tracking number and inform us to start an investigation. All our shipped packages are insured.
Are all products really handmade?
Are all products really handmade?
Yes – every piece in our range comes from European manufacturers. It undergoes several artisanal steps and is crafted with great care. Small variations make each product unique.
What if I don't like a product?
What if I don't like a product?
No problem. You can easily return unused items within 14 days of receipt. Learn more in our Returns Policy.